Terms of Use

Age requirement. You must be at least 18 years old to use Queu.

Queu provides basic home tech guidance only. Help is based on the information you provide and is intended for common home tech troubleshooting. Queu is remote guidance only and is not emergency help, repair work, installation work, electrical work, account recovery, or licensed professional service.

One issue, one session. Each Queu covers one issue, one request, or one paid service tier at a time. Queu does not provide unlimited ongoing support. If a new issue comes up, even if it seems related, it may require a new Queu or a separate paid service.

Certain categories are not supported. This includes passwords, MFA, account recovery, banking, financial systems, medical systems, legal systems, government systems, security systems, managed work or school devices, minors, unsafe physical work, electrical issues, and anything requiring a licensed professional.

You are responsible for your actions. You decide what steps to take and are responsible for your device, home setup, internet service, accounts, data, and equipment. You should stop if anything feels unsafe, unclear, risky, or outside your comfort level.

Paid services are for time and guidance. No outcome is guaranteed. Paid tiers may include Quick Answer, Guided Email Support, Time to Replace It, and Live Help Session. Each tier has its own scope, limits, timing, and refund rules.

Current paid tiers. Quick Answer is $20 for one focused response with no back-and-forth. Guided Email Support is $45 for up to 7 rounds of back-and-forth email help. Time to Replace It is $45 when troubleshooting points to the hardware. Live Help Session is $60 for up to 60 minutes over Microsoft Teams only.

Live Help Sessions are Teams only. Live Help Sessions are delivered over Microsoft Teams only. No phone calls, Zoom, or WhatsApp sessions are provided. Visual sharing may be used through Teams when needed. Nothing is stored after the session ends.

No warranty. Service is provided as-is and as-available. Use Queu at your own risk. Queu does not guarantee that a device, network, service, app, or issue will be fixed.

Limitation of liability. Queu’s maximum liability is limited to the amount paid for the specific service at issue. Queu is not responsible for indirect, incidental, special, consequential, or other damages, including data loss, device damage, service interruption, lost time, lost income, or third-party charges.

Disputes and arbitration. Before filing a dispute or chargeback, contact Queu directly at help@queuhometech.com. Disputes are handled through binding arbitration on an individual basis. No class actions or class-wide claims are allowed.

Indemnification. You agree to hold Queu harmless from claims, losses, damages, costs, or expenses connected to your use of the service, the information you provide, the steps you choose to follow, or your device, network, account, or home setup. These terms are governed by California law.

Contact. For service questions, account issues, disputes, or refund questions, contact help@queuhometech.com.