Pricing
Every new Queu starts free.
No subscriptions, recurring plans, or automatic billing.
Most issues are solved within the free rounds and never need paid support.
If you need more help
| Service | Best for | Price | Action |
|---|---|---|---|
Quick Answer One focused written response. | Best when you mostly know what’s going on and need one clear answer, recommendation, or next step. Applies as credit toward another paid option later. | $20 | Get quick answer |
Guided Email Support Up to 7 rounds of troubleshooting. | Best for issues that need ongoing testing and back-and-forth troubleshooting. Already used Quick Answer? You only pay the $25 difference. | $45 | Start email support |
Time to Replace It Replacement guidance. | Best when troubleshooting points to the hardware itself. Already used Quick Answer? You only pay the $25 difference. | $45 | Get replacement help |
Live Help Session Up to 60 minutes using Microsoft Teams. | Best when it makes more sense to work through the issue live together. Already used Quick Answer? You only pay the $40 difference. | $60 | Book live help |
How payment works
You are never charged automatically.
Payment only happens when you choose to continue into a paid option.
Paid support continues in the same email thread. You do not restart the process.
Each paid option covers one issue and one support path.
If a previously resolved issue returns, reach out and I’ll make it right depending on the situation.
See the Refund Policy for full details.
What if the issue can’t be fixed remotely?
Some situations require hands-on repair, a licensed professional, or direct support from the ISP or manufacturer.
If that happens, I’ll tell you clearly instead of wasting your time.
You’ll always know what your next realistic option is.
See Safety 101 for situations where professional or emergency help may be the better route.