FAQ
Questions people actually ask.
Straight answers about how Queu works, what to expect, and how support is handled.
Before you start
Do I need an account or password?
No. Everything happens through email. No account to create, no portal to log into, and no app to download.
Is this a real person?
Yes. Every actual response is written by a real person who reviewed your issue.
What if I’m not tech savvy?
That’s exactly who this is for. Just describe the issue normally and I’ll help from there.
What if I describe the problem wrong?
That’s fine. If I need clarification, I’ll ask. Clarifying questions do not count against your rounds.
What if I already tried a bunch of things?
Tell me anyway. Knowing what failed helps narrow things down faster.
How Queu works
What is a round?
A round is one real helpful response — a next step, diagnosis, or useful direction forward.
How fast will I hear back?
As fast as possible during business hours, which are currently 1 PM to 9 PM Pacific Time.
What happens if the issue can’t be fixed remotely?
I’ll tell you clearly instead of wasting your time. Some situations need the ISP, manufacturer, or a local technician.
Do you do phone calls?
No. Queu works through email and Microsoft Teams only.
Do you connect remotely to my computer?
No remote access software is used.
Pricing and payment
When do I pay?
Only if you choose to continue beyond the free rounds or want a specific paid option immediately.
How many free rounds do I get?
Every Queu includes 3 real rounds of help before paid support is needed.
Can I upgrade later?
Yes. The conversation continues where it left off.
What if I need more help later?
You can move into Guided Email Support, Live Help, or another option depending on the situation.
Can I get a refund?
See the Refund Policy for full details.
Privacy and information
What information do you collect?
Your name, email address, and the information related to your issue.
Do you sell my information?
No.
Do you use my information to train AI?
No.
How is payment handled?
Payments are handled securely through Stripe.
Can I request deletion of my information?
Yes. Reach out through the Contact page and I’ll handle it directly.